Customer Service – B2B – French – Saas

Job Description: Customer Service Representative (French Native Speaker) – SaaS Company

Are you a passionate, customer-focused individual fluent in French? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you to join a leading SaaS company revolutionizing the industry. As a Customer Service Representative, you will be at the forefront of delivering exceptional support to our French-speaking clients, ensuring their experience is seamless and satisfactory.

Responsibilities:

• Customer Support: Provide outstanding customer service to our French-speaking clients through various channels, including email, phone, and live chat. Address inquiries, resolve issues, and provide product information with a friendly and professional demeanor.
• Problem Resolution: Investigate and troubleshoot customer issues, collaborating with internal teams to find timely and effective solutions. Ensure customer problems are resolved to their satisfaction.
• Product Knowledge: Develop a deep understanding of our SaaS products and services to provide accurate information and support to customers. Stay updated on product features, updates, and improvements.
• Documentation: Maintain detailed and comprehensive records of customer interactions, feedback, and resolutions. Contribute to the development of FAQs and knowledge base articles.
• Customer Engagement: Proactively engage with customers to gather feedback, conduct surveys, and identify opportunities for improvement. Foster strong, positive relationships with clients.
• Cross-Functional Collaboration: Collaborate effectively with sales, marketing, and technical teams to enhance the overall customer experience. Provide valuable insights from customer interactions to improve our products and services.

Requirements:

• Fluency in French: Native or near-native proficiency in spoken and written French is essential.
• Customer Focus: Passion for delivering exceptional customer service and a genuine desire to assist clients.
• Communication Skills: Strong verbal and written communication skills in both French and English. Ability to convey technical information clearly and concisely.
• Problem-Solving: Strong analytical and problem-solving skills. Ability to think critically and resolve customer issues effectively.
• Adaptability: Ability to adapt to new tools, technologies, and processes quickly. Willingness to learn and stay updated on industry trends.
• Team Player: Collaborative mindset with the ability to work well within a team and contribute to a positive team environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• A supportive and inclusive work environment that values diversity.
• Engaging company culture with team-building activities and events.

If you are a French native speaker passionate about customer service and SaaS technology, contact us at ana@approachpeople.com