Service technician – Italy

Job Description: Service Technician – Remote (Machinery/Automotive)

About Us: We are a leading machinery and automotive company, serving clients across Italy, Southern Europe, India, and the Middle East. Committed to excellence, innovation, and customer satisfaction, we are seeking a dedicated Service Technician to join our team remotely. This confidential position offers a unique opportunity for a skilled professional from the automotive sector to contribute to our technical operations.

Responsibilities:

• Technical Support: Provide expert technical assistance to clients in Italy, Southern Europe, India, and the Middle East. Troubleshoot, diagnose, and resolve machinery and automotive-related issues promptly and efficiently.
• Client Communication: Engage with clients via phone, chat, email, and face-to-face interactions. Establish strong relationships, understanding their needs, and providing clear, concise technical solutions.
• Remote Assistance: Utilize remote diagnostic tools to assess machinery and automotive systems. Guide clients through troubleshooting procedures and offer detailed instructions for issue resolution.
• Documentation: Maintain accurate records of client interactions, technical issues, and solutions provided. Generate detailed reports for internal analysis and improvement of service processes.
• Collaboration: Work closely with internal teams to relay customer feedback, assist in product development, and contribute to ongoing improvements in our machinery and automotive solutions.
• Training: Provide training sessions to clients on the proper operation and maintenance of machinery and automotive systems, ensuring their optimal performance.

Requirements:

• Automotive Background: Solid experience in the automotive sector, preferably in technical roles such as automotive technician or mechanic. Understanding of automotive systems and machinery is essential.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts clearly and concisely to clients from diverse backgrounds.
• Problem-Solving: Strong analytical and problem-solving skills. Ability to diagnose technical issues, identify root causes, and implement effective solutions.
• Remote Technical Support: Familiarity with remote support tools and technologies. Ability to guide clients through troubleshooting processes remotely.
• Cultural Awareness: Sensitivity to cultural differences when communicating with clients from various regions. Knowledge of Italian, Southern European, Indian, and Middle Eastern cultures is a plus.
• Customer Focus: Passion for delivering exceptional customer service. Ability to empathize with clients’ concerns and provide solutions that exceed their expectations.

What is our client offering:

• Competitive salary and benefits package.
• Opportunity to work remotely and interact with clients from diverse cultural backgrounds.
• Professional development and training opportunities.
• Collaborative and supportive team environment within a confidential company.

If you are a skilled technician from the automotive sector with a passion for providing outstanding technical support, we invite you to apply for this remote position and contact us on ana@approachpeople.com