Zendesk is looking for a Producer who can bring order to chaos without losing their cool. This role sits on our Design Operations Team, but lives with our Video Team. You will collaborate with all sorts of creatorseditors, animators, writers, designersand will help us build the best possible relationships with our internal partners around the company.
Guide and inform stakeholders, help them to guide and inform the Video Team
Coordinate post-production to keep track of assets, facilitate handoffs, and ensure completion and delivery of work
Plan productions ranging from scrappy, in-house projects to large scale commercial shoots; working with freelance line producers when needed
Manage project intake and team to-dos, prioritize one-off tasks amongst larger project deliverables
Partner with Brand Program Manager and Video Team Leadership to plan quarterly workload and resourcing
Work with other producers to create consistent processes across the entire Brand Team
Maintain and extend our network of freelance creative partners, support global teams to ensure outsourced assets are high-quality and on brand
The bigger picture:
Production is in its infancy at Zendesk, and theres untold opportunity for you to make a big impact here. Sure, were looking for an ace communicator with excellent organization and time management skills. But the ideal candidate is flexible and brings a unique blend of project management, corporate wayfinding, and film production know-how. You understand that production schedules are living documents. You can help us balance the demands of the creative process with the realities of budget and timeline. Youll allow us to focus on the task at hand by ensuring the next task on deck wont be forgotten. The best part is that youll be part of a team who are energized by collaboration and eager to support you.
What you bring to the role:
3-5 years of in-house brand or creative agency experience, B2B experience is a plus
Proficiency in creative project management
Excellent written and verbal communication skills
Familiarity with all areas of video production, or an eagerness to learn
The ability to keep a calm, creative energy under pressure
Leadership through influence, a focus on relationship building
Solutions-oriented thinking, a roll up your sleeves and get it done attitude
Attributes we are looking for:
We have a sense of humor and can laugh at ourselves. We dont take ourselves too seriously, and were looking for someone who can do the same.
We speak up when something looks off or is headed in the wrong direction, and we try to do so with diplomacy and grace. We also like to communicate our brand through honest, simple, charming language.
We are looking for a creative problem solver who thinks a few steps ahead. We think its important to sweat the details, and we want a like-minded individual who can still keep eyes on the big picture.
A lot of B2B technology companies like to overcomplicate things. Not us. We strive for beautiful minimalismin both our product and our marketing.
Check out some of our work
We make all kinds of stuff including: tutorial series , ad campaigns , customer case studies , internal culture videos , product launches , and more . Also there was that time we rebranded and made a documentary about it.
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