SUMMARY This position is primarily responsible for making story script data using Voltage’s authoring tool. This position will perform the various production and live operation tasks assigned and directed by the Producer and/or other production team members. This position is also responsible for story script checking and editing, data entry, image editing, testing and user support by performing the following duties. This is a 3 month temporary assignment with potential to convert to full-time.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. Checks story scripts and edits them as necessary. Enters the story scripts and associated data such as character images and facial expressions into proprietary format files. Tests the story data in the apps, and corrects and fine tunes the data as necessary. Conducts general testing and reports bugs to appropriate parties. Answers inquiry emails from users and informs appropriate parties in case of issues. Resizes and edits existing graphic images to be used for social media and other purposes. Provides documents such as internal request forms. Organizes documents and data that are used in apps. Performs miscellaneous tasks to help production team members. Handling customer concerns through email and web tools while maintaining a professional and positive attitude.
ATTENDANCE: Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.
COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Intellectual Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving Interpersonal Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations. Organization Cost Consciousness – Works within approved budget; Develops and implements cost saving Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Presentation software (PowerPoint).
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: Strong verbal and written communication skills Ability to take direction and perform under pressure Passionate about visual romance apps (preferred) Experience in story writing (preferred) Japanese language skill is a plus
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear; and frequently reach with hands and arms. The employee is occasionally required to stand; stoop; kneel, crouch, or crawl; and walk. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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